Terms and conditions

  1. Bookings will only be accepted when made upon the official booking form and accompanied by the specified deposit.
  2. Provisional bookings will be taken by telephone but these must be confirmed within 7 days on the official booking form.
  3. The hirer, upon making a booking, becomes responsible for the whole of the hire charge and the balance must be paid on or before the commencement of the trip.
  4. Should the hirer wish to cancel the booking, they must notify the company in writing and the company will endeavour to re-hire the boat. If the company is successful the cancellation will be accepted and half the deposit will be refunded. If the company is not successful in re-hiring the hirer remains responsible for the full balance of the hire charge.
  5. The company reserve the right to refuse bookings without assigning any reason for doing so.
  6. The company reserve the right to alter or amend routes or substitute an alternative craft whenever in the opinion of the company, its servants or agents it shall be necessary to do so.
  7. If due to circumstances beyond its reasonable control the company is unable to provide the hirer with the boat booked or a suitable alternative the company will refund the hire charges paid in full but the hirer shall have no further claim upon the company.
  8. Passengers should not board or leave the boat other than by way of the companion ways provided and then only when a member of the crew has declared that the boat is sufficiently secured for this purpose.
  9. The company shall not be liable for any personal injury suffered by any passenger during the cruise or whilst upon, boarding or leaving the craft.
  10. The company provide the usual bar facilities etc at all times and food by prior arrangement. The company has no objection to individuals or parties making their own catering arrangements whilst on a day trip provided that they are informed in advance but regret that it is not permissible to bring alcohol on board at any time. Menus and wine list are available on request.
  11. The company is unable to permit any person, group or organisation to advertise seats for sale to the general public e.g. newspaper advertising, except with prior written arrangement with the company.
  12. The hirer is responsible for the behaviour of their party and for any damage caused by them. The hirer is also responsible for ensuring that all members of the party are aware of the conditions of hire.
  13. We regret that bookings for 18th and 21st birthday parties will only be taken if they are family occasions.
  • We were a couple on the Kevendy's coach that visited you on Tuesday. We would just like to say how much we enjoyed the trip on your horse drawn barge and the lovely afternoon tea you provided. You certainly worked hard in getting the lovely Monty to keep going in the darker parts of the tow path! Again thank you for a lovely relaxing afternoon.

    Kind regards John and Sarah Sarling.

    I should like to thank you all at Kennet Horse Boat Company, including of course the magnificent Freddy, for the lovely trip we had on the canal last Tuesday. Our members had a wonderful time and we are grateful for the kindness and consideration shown to those needing a steadying hand getting on and off the barge. We appreciated being able to get off at the lock and watch proceedings from the lovely old bridge, and were much impressed by the nonchalant manner Steve and his assistant leapt between the barge and the bank - do they ever fall in?

    We were lucky in it being a lovely afternoon but the welcome and friendliness shown to us made the afternoon very special - thank you.

    With best wishes, Ann Ireland

    On behalf of 'Downton Good Companions' I should like to thank you all at Kennet Horse Boat Company, including of course the magnificent Freddy, for the lovely trip we had on the canal last Tuesday. Our members had a wonderful time and we are grateful for the kindness and consideration shown to those needing a steadying hand getting on and off the barge. We appreciated being able to get off at the lock and watch proceedings from the lovely old bridge, and were much impressed by the nonchalant manner Steve and his assistant leapt between the barge and the bank - do they ever fall in?

    We were lucky in it being a lovely afternoon but the welcome and friendliness shown to us made the afternoon very special - thank you.

    With best wishes, Ann Ireland

    I would like to thank you, Steve and the other colleagues who gave us such a very pleasant trip on the canal on Saturday. All the guests enjoyed it very much and some are intending to return again when they have the opportunity. I will certainly recommend it to anyone looking for a "different" trip.

    Please pass on my thanks to Steve with whom I caught a few words at the beginning and end. I think most of my guests would have been very happy to have returned on the boat! Thanks again.

    John Hicks, Russet Lodge, Brimpton

    I just wanted to say my husband and I really enjoyed our trip along the canal yesterday, made more interesting by the difficulties caused by the wind, making us more aware of the problems faced years ago by the early canal users. The young man leaping on and off other barges seemed to have an enviable amount of energy!! He certainly needed it for the return trip, oh to be young again. The scones and cake were beautiful.

    It was our first trip out for a few weeks, my hubby is terminally ill, and had been very ill with a chest infection which had bowled him over, making us pretty well housebound for a period of time, I was so pleased when he said he felt able to do the trip yesterday, and even more pleased that we both enjoyed it so much. Thank you so much, and big hugs to Freddie too!

    Marion Kemp

    Thank you to the whole team. It was the most pleasurable experience through from booking to going on the trip and to coming back and discussing it. We’ve had the most fabulous time and it is thanks to your wonderful team that it is so smoothly run and such a successful day out.

    Many many thanks and hopefully we will do it next year and the year after and for many years to come.

    Esther Redhouse

    On July 21st we had the great pleasure of being aboard your horse drawn boat...what an amazing day for us. We wish to thank you all for a memorable time celebrating my husbands' 80th birthday with friends and family. You even had a word with the "Man upstairs and got the weather right!! Without exception all said what a great experience it was for them.

    I would like to say a big THANK YOU to you all..Steve, Shirley and the young man "steering" at the back...sorry but your name eludes me at the moment.

    We really had the most wonderful time and please give and extra pat for Freddie who was indeed a STAR!

    Thank you very much all of you from the Young family and friends